Adrian Palmer Books

The Business Environment
The Business Environment

By Bob Hartley

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Principles of Services Marketing
Principles of Services Marketing

By Adrian Palmer

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Covering management of the service counter and recovery from service failure, customer care, and information as a source of competitive advantage, this text is introduced by a discussion of the dif...

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The Business Environment
The Business Environment

By Adrian Palmer

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This textbook introduces students to business by exploring the dynamics of the business environment. It demonstrates the effects of these dynamics on business organisations and illustrates how deci...

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Principles of Services Marketing
Principles of Services Marketing

By Adrian Palmer

Average: 0.00, 0 Ratings

Covering management of the service counter and recovery from service failure, customer care, and information as a source of competitive advantage, this text is introduced by a discussion of the dif...

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Back and Forth Pair Activities for Language Development
Language Testing in Practice
Principles of Marketing
Principles of Marketing

By Adrian Palmer

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Getting Along in English
Getting Along in English

By Adrian Palmer

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Back Forth
Back Forth

By Adrian Palmer

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The Business Environment

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