Chip R. Bell Books
Inside Your Customer's Imagination
By Chip R. Bell
“A journey into a powerful idea . . . the more people you involve as creators and contributors, the greater your innovation capacity.” —Polly LaBarre, New York Times-bestselling c...
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Wired and Dangerous
By Chip R. Bell, John R. Patterson
Customers today are picky, fickle, vocal, and “all about me” vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they...
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