Laurie Murphy Books

How to deliver extraordinary customer service
How to deliver extraordinary customer service

By Laurie Murphy

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Laurie Murphy provides guidelines to frontline strategies in vol. 1. Jack Mackey discusses the manager's mission in vol. 2.

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If you’ve ever purchased a product online or in a store, you’ve likely come across a barcode. Behind these barcodes lies a standardized system that makes modern commerce possible. Two key codes often encountered are the EAN (European Article Number) and ISBN (International Standard Book Number). But what are they, how are they connected, and why are they so crucial? Let’s explore.

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