Anthony Van Der Wiele Books

Special issue on service excellence
Special issue on service excellence

By Barbara Lewis, Anthony Van Der Wiele

Average: 0.00, 0 Ratings

It has been argued (Dale et al., 2001) thatquality management has not been very wellimplemented in many service organisations. Every one of us has his or her own experienceswith service failures an...

Read More
Special issue on service excellence
Special issue on service excellence

By Barbara Lewis, Anthony Van Der Wiele

Average: 0.00, 0 Ratings

It has been argued (Dale et al., 2001) thatquality management has not been very wellimplemented in many service organisations. Every one of us has his or her own experienceswith service failures an...

Read More

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If you’ve ever purchased a product online or in a store, you’ve likely come across a barcode. Behind these barcodes lies a standardized system that makes modern commerce possible. Two key codes often encountered are the EAN (European Article Number) and ISBN (International Standard Book Number). But what are they, how are they connected, and why are they so crucial? Let’s explore.

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