Anthony Van Der Wiele Books
Special issue on service excellence
By Barbara Lewis, Anthony Van Der Wiele
It has been argued (Dale et al., 2001) thatquality management has not been very wellimplemented in many service organisations. Every one of us has his or her own experienceswith service failures an...
Read MoreSpecial issue on service excellence
By Barbara Lewis, Anthony Van Der Wiele
It has been argued (Dale et al., 2001) thatquality management has not been very wellimplemented in many service organisations. Every one of us has his or her own experienceswith service failures an...
Read More