Chuck Lund Books

Healthcare Customer Service Revolution: The Growing Impact Of Managed Care On Patient Satisfaction
Healthcare Customer Service Revolution: The Growing Impact Of Managed Care On Patient Satisfaction

By David R. Zimmerman, David H. Zimmerman, David Zimmerman, Charles Lund, Peggy Zimmerman, Chuck Lund

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In the summer of 1995, a group of representatives of some of the country's largest employers and purchasers of health insurance agreed to pursue a fundamental shift in emphasis in the nation's mana...

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