Colin G. Armistead Books

Customer Service and Support: Implementing Effective Strategies
Services Management: New Directions, New Perspectives
Services Management: New Directions, New Perspectives

By Richard Teare, Colin G. Armistead

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1 v. (various pagings) : 31cm

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Operations Management in Service Industries and the Public Sector
Operations Management in Service Industries and the Public Sector
Managing Business Processes
Inspired Customer Service
Future of Services Management Cranfield Management Research
Outstanding Customer Service
Untangling the intangibles
Corporate eLearning
Corporate eLearning

By Colin G. Armistead

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