David G. Cotts Books
Quality Facility Management: A Marketing and Customer Service Approach
By David G. Cotts, Stormy Friday
As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management p...
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The Facility Management Handbook
"The Facility Management Handbook, now updated for the realities of today's workplace, has everything you need - down to the last detail - to help you organize all your functional activities and cr...
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