Quality Facility Management: A Marketing and Customer Service Approach

By David G. Cotts, Stormy Friday

As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management p...

The Facility Manager s Guide to Finance and Budgeting

By David G. Cotts, Edmond P. Rondeau

The facility management handbook

By David G. Cotts

The Facility Manager s Guide to Finance Budgeting

By Edmond P. Rondeau, David Cotts

The Facility Management Handbook

By David G. Cotts

"The Facility Management Handbook, now updated for the realities of today's workplace, has everything you need - down to the last detail - to help you organize all your functional activities and cr...

Quality Facility Management

By Stormy Friday, David G. Cotts

The Facility Management Handbook

By David G. Cotts, David G. Cotts PE CFM, Richard P. Payant CFM CPE, Kathy O. Roper CFM LEED AP, Cotts, David G., Payant, Richard P., Roper, Kathy O.

Based on best practices and proven research, this thoroughly updated and revised edition of The Facility Management Handbook—the best-selling, most widely-used facility management book of all time—...

The Facility Management Handbook

By David G. Cotts