David G. Cotts Books

Quality Facility Management: A Marketing and Customer Service Approach
Quality Facility Management: A Marketing and Customer Service Approach

By David G. Cotts, Stormy Friday

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As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management p...

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The Facility Management Handbook
The Facility Management Handbook

By David G. Cotts

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"The Facility Management Handbook, now updated for the realities of today's workplace, has everything you need - down to the last detail - to help you organize all your functional activities and cr...

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What is an EAN and How Does it Relate to an ISBN?

If you’ve ever purchased a product online or in a store, you’ve likely come across a barcode. Behind these barcodes lies a standardized system that makes modern commerce possible. Two key codes often encountered are the EAN (European Article Number) and ISBN (International Standard Book Number). But what are they, how are they connected, and why are they so crucial? Let’s explore.

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