Rossini - Opera Arias For Mezzo-Soprano And Orchestra: Music Minus One Mezzo-Soprano

By Gioacchino Rossini, Ninova, Ivanka, Ivanka Ninova

The Itil V3 Factsheet Benchmark Guide: An Award-Winning Itil Trainers Tips On Achieving Itil V3 And Itil Foundation Certification For Itil Service Man

By Gerard, Ivanka Menken, Gerard Blokdijk, Claire Engle, Claire, Menken, Engle, Blokdijk, Ivanka

Itil V3 Foundation Certification

By Gerard, Art Of Service (Firm), Menken, Blokdijk, Ivanka

Prepare for the ITIL v3 Foundation Exam. Covers all the processes, and inputs and outputs, along with insider tips, numerous sample questions, and exercises designed to strength understanding of IT...

The Business Relationship Management Handbook- The Business Guide To Relationship Management...

By Gerard, Ivanka Menken, Menken, Ivanka Menken Gerard Blokdijk, Blokdijk, Ivanka

A professional technical roadmap to BRM Business Relationship Management & IT / Business Alignment Strategy: concept models & process frameworks; roles & responsibilities; service levels & requirem...

Organizational Behavior And Leadership Management Essentials

By Gerard, Ivanka Menken, Menken, Blokdijk, Ivanka

Paas Platform And Storage Management Specialist Level Complete Certification Kit - Platform As A Service Study Guide Book And Online Course Leading To

By Gerard, Menken, Ivanka, Blokdijki, Ivanka Menken, Gerard Blokdijki

Platform as a service (PaaS) is the delivery of a computing platform and solution stack as a service. It facilitates deployment of applications without the cost and complexity of buying and managin...

Cloud Computing - The Complete Cornerstone Guide To Cloud Computing Best Practices: Concepts, Terms, And Techniques For Successfully Planning, . Computing Technology - Second Edition: 2

By Ivanka Menken, Menken, Ivanka

Itil V3 Service Offerings And Agreements (Soa) Full Certification Online Learning And Study Book Course - The Itil V3 Intermediate Soa Capability Comp

By Gerard, Menken, Gerard Blokdijk Ivanka Menken, Blokdijk, Ivanka

Transform And Grow Your Help Desk Into A Service Desk Within Service Operation: Service Desk, Help Desk Best Practice Within Service Operation

By Ivanka Menken, Menken, Ivanka, Art Or Service, Menken, Ivanka

The primary goal of the Service Desk is to support the agreed IT service provision by ensuring the accessibility and availability of the IT-organization and by performing various supporting activit...

Virtualization - The Complete Co

By Gerard, Menken, Gerard Blokdijk, Blokdijk, Ivanka

The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to Vi...