Janelle Barlow Books

Complaint Is a Gift

By Janelle Barlow

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Branded Customer Service

By Janelle Barlow

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Smart Videoconferencing

By Janelle Barlow

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Emotional Value

By Janelle Barlow, Dianna Maul

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A Complaint Is a Gift, 3rd Edition

By Janelle Barlow, Victoria Holtz

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The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the ag...

Complaint Is a Gift 3rd Edition

By Janelle Barlow

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Complaint Is a Gift 3rd Edition

By Janelle Barlow

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A Complaint Is a Gift Workbook

By Janelle Barlow, Victoria Holtz

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Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme...

Complaint Is a Gift Workbook

By Janelle Barlow, Victoria Holtz

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Complaint Is a Gift Workbook

By Janelle Barlow, Victoria Holtz

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How to Convert ISBN-10 to ISBN-13 (and Vice Versa): A Complete Guide

If you’re in the world of books—whether as a publisher, librarian, bookseller, or avid collector—you’ve likely come across the terms ISBN-10 and ISBN-13. Understanding these formats and knowing how to convert between them is essential for maintaining consistency and compatibility in book records. In this post, we’ll cover everything you need to know about ISBN conversions, step by step.

What is an EAN and How Does it Relate to an ISBN?

If you’ve ever purchased a product online or in a store, you’ve likely come across a barcode. Behind these barcodes lies a standardized system that makes modern commerce possible. Two key codes often encountered are the EAN (European Article Number) and ISBN (International Standard Book Number). But what are they, how are they connected, and why are they so crucial? Let’s explore.