Lee Cockerell Books
The Customer Rules
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell kno...
Read MoreThe customer rules
The former executive vice president of Walt Disney World examines how to serve customers with consistency, efficiency, creativity, and sincerity.
Read MorePonga magia en su empresa
Lee Cockerell, who ran Walt Disney World Resort operations for over a decade, shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of o...
Read MoreCreating Magic
“It’s not the magic that makes it work; it’s the way we work that makes it magic.”The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—...
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