Leonard L. Berry Books

On Great Service: A Framework for Action
Business Strategy and Retailing
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success

By Leonard L. Berry

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"From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service busines...

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Marketing and the social environment
Marketing for the bank executive.
Management lessons from Mayo Clinic
Management lessons from Mayo Clinic

By Leonard L. Berry

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"The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America. Mayo Clinic is among the best service organizations in the world. It foster...

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Service Quality
Selling in Banking
Xiang shi jie zui hao de yi yuan xue guan li
Como Descubrir el Alma del Servicio

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