Lisa M. Schwartz Books

Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM

By Lisa M. Schwartz, Natalie L. Petouhoff, Lana M. Ruffins

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Integrating People with Process and Technology Gaining Employee Acceptance of Technology Initiatives

By Lisa M. Schwartz, Natalie L. Petouhoff, Jon Anton

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Be the Best Agent Ever: Call Centers, Contact Centers and Multimedia Centers

By Natalie L. Petouhoff, Lisa Schwartz, Lana M. Ruffins

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Overdiagnosed

By H. Gilbert Welch

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A nationally recognized expert offers a searing exposé of Big Pharma and the American healthcare system’s zeal for excessive medical testing.More screening doesn’t lead to better...

Overdiagnosed

By Steven Woloshin, Lisa M. Schwartz, H. Gilbert Welch

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How to Convert ISBN-10 to ISBN-13 (and Vice Versa): A Complete Guide

If you’re in the world of books—whether as a publisher, librarian, bookseller, or avid collector—you’ve likely come across the terms ISBN-10 and ISBN-13. Understanding these formats and knowing how to convert between them is essential for maintaining consistency and compatibility in book records. In this post, we’ll cover everything you need to know about ISBN conversions, step by step.

What is an EAN and How Does it Relate to an ISBN?

If you’ve ever purchased a product online or in a store, you’ve likely come across a barcode. Behind these barcodes lies a standardized system that makes modern commerce possible. Two key codes often encountered are the EAN (European Article Number) and ISBN (International Standard Book Number). But what are they, how are they connected, and why are they so crucial? Let’s explore.