M. Zairi Books
Measuring Performance for Business Results
This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within...
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Practical Benchmarking The Complete Guide
This book provides a practical guide to the application of benchmarking in any business context. Benchmarking is viewed as a continuous process of measurement and its relationship to continuous imp...
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