This is service design thinking

By Marc Stickdorn, Jakob Schneider

"Twenty-three authors from the global service design community invested their knowledge, experience and passion to create this ... book. It introduces service design thinking to beginners and stude...

This is service design doing

By Marc Stickdorn

"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between se...

This is service design methods a companion to This is service design doing

By Marc Stickdorn

"In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips and tricks for activities, wit...

Wirtschaftliche Wirkungen und Besucherzufriedenheit mit der UEFA EURO 2008

By Marc Stickdorn, Norbert Schutte, Hubert Siller, Anita Zehrer, Holger Preuss

Service Design And Tourism

By Birgit Frischhut, Marc Stickdorn

This Is Service Design Thinking

By Marc Stickdorn, Jakob Schneider

Kooperation in Staat und Wirtschaft Raiffeisenbanken Genossenschaftsbanken

By Marc Stickdorn

Bevolkerungsentwicklung in Deutschland

By Marc Stickdorn

Die freie Schulwahl auf dem Prufstand

By Marc Stickdorn

Wirtschaftliche Wirkungen und Besucherzufriedenheit Mit der UEFA EURO 2008TM

By Hubert J. Siller, Marc Stickdorn, Norbert Schutte, Anita Zehrer, Holger Preuss