Marc Stickdorn Books
This is service design thinking
By Marc Stickdorn, Jakob Schneider
"Twenty-three authors from the global service design community invested their knowledge, experience and passion to create this ... book. It introduces service design thinking to beginners and stude...
Read MoreThis is service design doing
"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between se...
Read MoreThis is service design methods a companion to This is service design doing
"In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips and tricks for activities, wit...
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