Marc Stickdorn Books

This is service design thinking
This is service design thinking

By Marc Stickdorn, Jakob Schneider

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"Twenty-three authors from the global service design community invested their knowledge, experience and passion to create this ... book. It introduces service design thinking to beginners and stude...

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This is service design doing
This is service design doing

By Marc Stickdorn

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"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between se...

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This is service design methods a companion to This is service design doing
This is service design methods a companion to This is service design doing

By Marc Stickdorn

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"In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips and tricks for activities, wit...

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What is an EAN and How Does it Relate to an ISBN?

If you’ve ever purchased a product online or in a store, you’ve likely come across a barcode. Behind these barcodes lies a standardized system that makes modern commerce possible. Two key codes often encountered are the EAN (European Article Number) and ISBN (International Standard Book Number). But what are they, how are they connected, and why are they so crucial? Let’s explore.

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