Micah Solomon Books
Your customer is the star
Everything you need to know to transform your customer service experience and delight a new generation of customers. There are over 80 million strong in the U.S. alone, and they're unlike any custo...
Read MoreThe heart of hospitality
"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with...
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