Raik Stolletz Books

Call Center Management in der Praxis
Call Center Management in der Praxis
Call Center Management in der Praxis
Performance Analysis and Optimization of Inbound Call Centers
Performance Analysis and Optimization of Inbound Call Centers
Performance analysis and optimization of inbound call centers
Performance analysis and optimization of inbound call centers

By Raik Stolletz

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Table of Contents： 1 Introduction 1 (2) 2 Characterization of Inbound Call Centers 3 (18) 2.1 What is an Inbound Call Center?...

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