Rajesh K. Tyagi Books

A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement
A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement

By Rajesh K. Tyagi

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"Thousands of organizations are driving value through the use of the business scorecard. Unfortunately, most business scorecards are not designed for service businesses. Now, two of the world's lea...

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