Crisp: The Telephone And Time Management: Making It A Tool And Not A Tyrant

By Dru Scott Decker, Dru Scott, Michael G. Crisp, Ralph Mapson

Improve your work day by learning to control your time on the telephone. This friendly, easy-to-use book helps you identify telephone time stresses, communicate a message more effectively, and get...

Crisp: Twenty Ways To Improve Customer Service

By Lloyd C. Finch, Follin Armfield, Ralph Mapson

Are you interested in improving your customer service, especially the skills of frontline representatives? This book highlights twenty key elements to customer service and supports them with skill-...

Crisp: Successful Strategic Planning: The Systems Thinking Approach To Building A High Performance Business

By Robert Racine, Stephen G. Haines, Ralph Mapson

In successful organizations, strategic planning leads management in defining and achieving a vision that is ultimately linked to the customer.

Crisp: Consultative Sales Power: Achieving Continuous Success

By Karen Mantyla, Carol Henry, Ralph Mapson

This Fifty-MinuteTM book is designed to be "read with a pencil." It is an excellent workbook for self-study as well as classroom learning. All material is copyright-protected and cannot be duplicat...

Coping With Workplace Change: Dealing With Loss And Grief

By J. Shep Jeffreys, Carol Henry, Ralph Mapson, J. Shep Jeffries

Develop supportive skills for managing grieving employees who are affected by layoffs, mergers, reorganizations and other massive changes.

Benchmarking Basics: Looking For A Better Way

By Kay Keppler, James G. Patterson, Jim Patterson, James L. Patterson, Ralph Mapson

This Fifty-MinuteTM book is designed to be "read with a pencil." It is an excellent workbook for self-study as well as classroom learning. All material is copyright-protected and cannot be duplicat...

Crisp: Better Business Writing, Fourth Edition: Techniques For Improving Correspondence

By Debbie Woodbury, Susan L. Brock, Susan Brock, Mario Brock, Ralph Mapson, Genevieve Del Rosario

After completing this book, you will have the critical skills to improve your spelling, punctuation, usage and style, while avoiding the pitfalls of business writing, and creating persuasive and mo...

Sachez Parler En Public

By Richard F. Gerson, Steve Mandel, Ralph Mapson, Dominique De Saint-Ours, Max Gorins

La rédaction et l'application du plan marketing. Présentation des différentes techniques

Self Renewal Crisp Professional Series

By Dennis T. Jaffe, Cynthia D. Ph.D. Scott