Richard S. Gallagher Books

The Soul of an Organization
The customer service survival kit
The customer service survival kit

By Richard S. Gallagher

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"The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and req...

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What to say to a porcupine
Great customer connections
Computer Visualization
Computer Visualization

By

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Smile training isn't enough
Delivering Legendary Customer Service
The Perfect Company
The Perfect Company

By Richard S. Gallagher

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Delivering Legendary Customer Service
Great customer connections

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