Robert E. Dugan Books
Assessing service quality
By Peter Hernon
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and...
Read MoreU.S. Government on the Web
"There's a wealth of government information available on the Internet, most of it useful and much of it free! Now you can find and use the information your tax dollars pay for. Prepared by one of t...
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