Ron Zemke Books

Service America in the New Economy
Figuring Things Out: A Trainer's Guide To Needs And Task Analysis
Computer-literacy needs assessment
Service America!: Doing Business in the New Economy
The Service Edge
The Service Edge

By Ron Zemke, Dick Schaap

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The service edge
The service edge

By Ron Zemke

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The Service Edge
The Service Edge

By Ron Zemke

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Knock your socks off service on the phone
Delivering knock your socks off service
Delivering knock your socks off service

By Ron Zemke

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Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in...

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Delivering knock your socks off service
Delivering knock your socks off service

By Ron Zemke

Average: 0.00, 0 Ratings

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in...

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Related Articles from our Blog

How to Convert ISBN-10 to ISBN-13 (and Vice Versa): A Complete Guide

If you’re in the world of books—whether as a publisher, librarian, bookseller, or avid collector—you’ve likely come across the terms ISBN-10 and ISBN-13. Understanding these formats and knowing how to convert between them is essential for maintaining consistency and compatibility in book records. In this post, we’ll cover everything you need to know about ISBN conversions, step by step.

What is an EAN and How Does it Relate to an ISBN?

If you’ve ever purchased a product online or in a store, you’ve likely come across a barcode. Behind these barcodes lies a standardized system that makes modern commerce possible. Two key codes often encountered are the EAN (European Article Number) and ISBN (International Standard Book Number). But what are they, how are they connected, and why are they so crucial? Let’s explore.

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