Moments Of Magic

By Shep Hyken

Shep Hyken's #1 seller! This is a clearly written, easy-to-read, easy to understand guide to customer service, and is for anyone in any job. Filled with information, techniques, and stories, it wil...

The Loyal Customer: A Lesson From A Cab Driver

By Shep Hyken

In this short book/lesson you will learn the difference between a satisfied customer and a loyal customer. Frank is a cab driver who knew that satisfied customers might give him a nice tip, but loy...

Moments Of Magic: Be A Star With Your Customers & Keep Them Forever

By Shep Hyken

Be Amazing Or Go Home: Seven Customer Service Habits That Create Confidence With Everyone

By Shep Hyken

Ultimate Customer Service: Customer Service Essentials For Loyal Customers (Made For Success Collection)(Library Edition)

By Various Author-Speakers, Zig Ziglar, Made For Success, Shep Hyken, Mark Sanborn

Ultimate Customer Service: Customer Service Essentials For Loyal Customers

By Zig Ziglar, Shep Hyken, Mark Sanborn

The Convenience Revolution

By Shep Hyken, Timothy Andres Pabon

The Amazement Revolution: Seven Customer Service Strategies To Create An Amazing Customer (And Employee) Experience

By Shep Hyken

Customer service isn’t a department--it’s a philosophy that includes every person and aspect of the best and brightest companies. In a tough, competitive, and price-sensitive economy, customer serv...

Be Amazing Or Go Home: Seven Customer Service Habits That Create Confidence With Everyone

By Shep Hyken, Hyken, Shep

Want To Amaze Your Customers, Impress The People You Work With, And Outshine Your Competition? Going From Average To Amazing Isn't An Out-of-reach Goal. In Fact, Amazement Is A Habit That Anyone Ca...

Only The Best On Success

By Lisa FORD, Roger Crawford, Shep Hyken, Scott McKain, Chris Clarke-Epstein, Mark Sanborn, Keith Harrell, Larry H. Winget, Willie Jolley, Scott Friedman, Sue Hershkowitz