Shep Hyken Books

Moments of Magic
Moments of Magic

By Shep Hyken

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The Loyal Customer
The Loyal Customer

By Shep Hyken

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Moments of Magic
Moments of Magic

By Shep Hyken

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Be Amazing or Go Home
Be Amazing or Go Home

By Shep Hyken

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Ultimate Customer Service
Ultimate Customer Service
The Convenience Revolution
The amazement revolution
The amazement revolution

By Shep Hyken

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A guide to the principle of customer amazement. Hyken uses fifty companies as role-model examples to teach seven powerful strategies that will kick-start the revolution in your organization.

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Be Amazing or Go Home
Be Amazing or Go Home

By Shep Hyken

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What is an EAN and How Does it Relate to an ISBN?

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