Steve Macaulay Books

How To Improve Customer Service: An Action Plan For Managers (Business Action Guide) (Business Action Guides)

By Steve Macaulay, Sarah Cook, Macaulay, Steve, Cook, Sarah

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This text presents practical guidelines in order to ensure the smooth delivery of customer service through the effective management of resources. It covers a number of areas, such as teamwork, staf...

Change Management Excellence

By Sarah Cook, Steve Macaulay

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Change Management Excellence

By Sarah Cook

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Change Management Excellence

By Hilary Coldicott, Steve Macaulay, Sarah Cook

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How to Convert ISBN-10 to ISBN-13 (and Vice Versa): A Complete Guide

If you’re in the world of books—whether as a publisher, librarian, bookseller, or avid collector—you’ve likely come across the terms ISBN-10 and ISBN-13. Understanding these formats and knowing how to convert between them is essential for maintaining consistency and compatibility in book records. In this post, we’ll cover everything you need to know about ISBN conversions, step by step.

What is an EAN and How Does it Relate to an ISBN?

If you’ve ever purchased a product online or in a store, you’ve likely come across a barcode. Behind these barcodes lies a standardized system that makes modern commerce possible. Two key codes often encountered are the EAN (European Article Number) and ISBN (International Standard Book Number). But what are they, how are they connected, and why are they so crucial? Let’s explore.