Clark Graham Books
Service Operations Management: Improving Service Delivery
By Clark Graham, Robert Johnston, Graham Clark, Prof Robert Johnston, Johnston, Robert, 1953-
"This international market-leading book provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors e...
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Service Operations Management : Improving Service Delivery (Paperback)--By Robert Johnston [2012 Edition] ISBN: 9780273740483
By Clark Graham, Robert Johnston, Johnston, Robert, Graham Clark, Michael Shulver Robert Johnston, Shulver, Michael
"This international market-leading book provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors e...
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