Greg Roche Books
Customer Satisfaction Measurement For ISO 9000: 2000
By Greg Roche, Bill Self, Nigel Hill
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questi...
Read More
Customer Satisfaction Measurement For Iso 9000
By Greg Roche, Bill Self, Nigel Hill
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questi...
Read More
Customer Satisfaction Measurement For ISO 9000
By Greg Roche, Bill Self, Nigel Hill
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questi...
Read More
Customer Satisfaction Measurement For ISO 9000: 2000
By Greg Roche, Bill Self, Nigel Hill, Bill Self; Greg Roche
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questi...
Read More
Customer Satisfaction Measurement For ISO 9000
By Greg Roche, Bill Self, Nigel Hill
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questi...
Read More
Customer Satisfaction Measurement For ISO 9000
By Greg Roche, Nigel Hill, Bill Self
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questi...
Read More
Customer Satisfaction Measurement For ISO 9000
By Greg Roche, Bill Self, Nigel Hill
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questi...
Read More