Nigel Hill Books

Handbook of customer satisfaction measurement
How to Measure Customer Satisfaction
Handbook of Customer Satisfaction and Loyalty Measurement
Handbook of Customer Satisfaction and Loyalty Measurement

By Jim Alexander, Nigel Hill

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"This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the reader step-by-step through the process of designing and conducting a...

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How to Measure Customer Satisfaction
Handbook of Customer Satisfaction And Loyalty Measurement
Customer Satisfaction Measurement for ISO 9000
Starting a Small Business Small Business Series
Successful Marketing for Small Businesses Small Business Series
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Introduction to Marketing
Introduction to Marketing

By Nigel Hill

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