ITIL Small Scale-Implementation

By Sharon Taylor, Ivor Macfarlane, OGC - Office Of Government Commerce, Taylor, Sharon, Macfarlane, Ivor

x, 102 pages : 24 cm Intended for small organisations examining the quality of their IT service management and either adopting or considering ITIL[registered], this book addresses the different ser...

Service Transition Book

By Shirley Lacy; Ivor Macfarlane, Great Britain, Shirley Lacy, Ivor Macfarlane

This Book Provides Guidance And Process Activities For The Transition Of Services In The Operational Business Environment. It Covers The Broader, Long-term Change Management Role, Release And Deplo...

IT Service Management

By Stationery Office, Stationery Office Books, Ivor Macfarlane

IT Service Management: A Companion To The IT Infrastructure Library: Version 2

By Colin Rudd, Ivor Macfarlane

IT Service Management: A Companion To The IT Infrastructure Library: Version 2 (German Version) (German And English Edition)

By Colin Rudd, Ivor Macfarlane

IT Service Mangagement

By Colin Rudd, Derek Cambray, Ivor Macfarlane

A pocket-sized reference book for anyone going for qualifications, or working in, IT service management. Complementing the complete IT Infrastructure Library (ITIL), it hammers home the message tha...

A Dictionary Of IT Service Management: Terms, Acronyms And Abbreviations: Version I

By Ivor Evans, Ivor Macfarlane

Itsmf Dictionary Of It Service Management

By Ivor H. Evans, Ivor Evans, Ivor Macfarlane

A Dictionary Of It Service Management: Terms, Acronyms And Abbreviations

By ItSMF - The IT Service Management Forum, Ashley Hanna, Ivor Macfarlane

An Introductory Overview Of ITIL V3

By Colin Rudd, John Windebank, Ashley Hanna, Stuart Rance, Ivor Macfarlane, Alison Cartlidge, Ивашко А.Г.

Учебное пособие. — Издательство Тюменского государственного университета. — 2008 г. — 237 с. Информационный менеджмент - словосочетание, которое в литературе имеет самые разнообразные и противореч...