Ivor Macfarlane Books

ITIL Small Scale-Implementation
ITIL Small Scale-Implementation

By Sharon Taylor, Ivor Macfarlane, OGC - Office Of Government Commerce, Taylor, Sharon, Macfarlane, Ivor

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x, 102 pages : 24 cm Intended for small organisations examining the quality of their IT service management and either adopting or considering ITIL[registered], this book addresses the different ser...

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ITIL Service Transition
IT Service Management
IT Service Management: A Companion To The IT Infrastructure Library: Version 2
IT Service Management
IT Service Management
A Dictionary of IT Service Management
A Dictionary of IT Service Management
A dictionary of IT service management : terms, acronyms, and abbreviations
An Introductory Overview of ITIL V3

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