Joseph A. Michelli Books

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Prescription for Excellence
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

By Joseph A. Michelli

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"Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight, "--Amazon.com.

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Humor, play, & laughter
Surviving Sibling Rivalry
Driven to Delight
Driven to Delight

By Joseph A. Michelli

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The New Gold Standard
The New Gold Standard

By Joseph A. Michelli

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The New Gold Standard
The New Gold Standard

By Joseph A. Michelli

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If you’re in the world of books—whether as a publisher, librarian, bookseller, or avid collector—you’ve likely come across the terms ISBN-10 and ISBN-13. Understanding these formats and knowing how to convert between them is essential for maintaining consistency and compatibility in book records. In this post, we’ll cover everything you need to know about ISBN conversions, step by step.

What is an EAN and How Does it Relate to an ISBN?

If you’ve ever purchased a product online or in a store, you’ve likely come across a barcode. Behind these barcodes lies a standardized system that makes modern commerce possible. Two key codes often encountered are the EAN (European Article Number) and ISBN (International Standard Book Number). But what are they, how are they connected, and why are they so crucial? Let’s explore.

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