Joseph Michelli Books

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

By Joseph A. Michelli

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"Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight, "--Amazon.com.

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Tales from the German Underworld: Crime and Punishment in the Nineteenth Century
WHEN FISH FLY
WHEN FISH FLY

By Joseph Michelli, John Yokoyama

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The true story of a small fish market depicted in the best-selling parable "FISH!" reveals the business principles applied by its owner in the areas of employee morale, customer service, and an ali...

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Surviving Sibling Rivalry
The New Gold Standard
The New Gold Standard

By Joseph A. Michelli

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The Starbucks Experience
The Starbucks Experience

By Joseph Michelli

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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

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If you’ve ever purchased a product online or in a store, you’ve likely come across a barcode. Behind these barcodes lies a standardized system that makes modern commerce possible. Two key codes often encountered are the EAN (European Article Number) and ISBN (International Standard Book Number). But what are they, how are they connected, and why are they so crucial? Let’s explore.

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