A Dickens' Christmas Carol: A Travelling Travesety In Two Tumultuous Acts

By Mark Landon Smith, Mark L. Smith

Collecting And Using Public Library Statistics: A How-To-Do-It Manual For Librarians

By Mark Smith, Mark L. Smith

Public librarians can turn to this manual to find out numerous practical suggestions for collecting and reporting statistics, and to learn about ways that statistics can be used to empower library...

Neal-Schuman Internet Policy Hbook

By Mark Smith, Mark L. Smith, Smith, Mark L

This book is intended to guide library administrators--directors and departmental managers in public, school, and academic libraries--through the many complex decisions inherent in managing public...

Training Library Staff And Volunteers To Provide Extraordinary Customer Service

By Julie Beth Todaro, Julie Todaro, Mark L. Smith

A Guide To Training Library Staff That Covers Customer Service Essentials, General Training Guidelines, Preparation, Assessing And Anticipating The Needs Of Patrons, Tracking And Responding To Feed...

The Yiddish Historians And The Struggle For A Jewish History Of The Holocaust

By Mark L. Moidel Smith, Mark L. Smith, Mark Lee Smith

The Yiddish Historians and the Struggle for a Jewish History of the Holocaust identifies the Yiddish historians who created a distinctively Jewish approach to writing Holocaust history in the early...

Yiddish Historians And The Struggle For A Jewish History Of The Holocaust

By Mark L. Moidel Smith, Mark L. Smith, Mark Lee Smith

The Yiddish Historians and the Struggle for a Jewish History of the Holocaust identifies the Yiddish historians who created a distinctively Jewish approach to writing Holocaust history in the early...

Yiddish Historians And The Struggle For A Jewish History Of The Holocaust

By Mark L. Moidel Smith, Mark L. Smith, Mark Lee Smith

The Yiddish Historians and the Struggle for a Jewish History of the Holocaust identifies the Yiddish historians who created a distinctively Jewish approach to writing Holocaust history in the early...

Faith County

By Mark Landon Smith, Mark L. Smith

Flatbed Press At 25

By Katherine Brimberry, Mark Lesly Smith, Flatbed Press Staff, Susan Tallman, Mark L. Smith

Training Library Staff And Volunteers To Provide Extra Ordinary Customer Services

By Julie Beth Todaro, Julie Todaro, Mark L. Smith, Julie Todaro And Mark L. Smith

Establishing and maintaining the best possible customer service is essential for every library. This manual aims to gives you the 'what to say' and 'what to do' to make this goal a reality. It also...