A Dickens Christmas Carol

By Mark L. Smith

Collecting and Using Public Library Statistics

By Mark L. Smith, Mark Smith

Training Library Staff And Volunteers to Provide Extraordinary Customer Service

By Julie Todaro, Mark L. Smith

A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feed...

Yiddish Historians and the Struggle for a Jewish History of the Holocaust

By Mark L. Smith

Yiddish Historians and the Struggle for a Jewish History of the Holocaust

By Mark L. Smith

Yiddish Historians and the Struggle for a Jewish History of the Holocaust

By Mark L. Smith

Faith County

By Mark L. Smith

Flatbed Press at 25

By Mark Lesly Smith, Susan Tallman, Katherine Brimberry, Flatbed Press Staff

Training library staff and volunteers to provide extraordinary customer services

By Julie Beth Todaro

Establishing and maintaining the best possible customer service is essential for every library. This manual aims to gives you the 'what to say' and 'what to do' to make this goal a reality.

Lipedema - the Disease They Call FAT

By Erez Dayan, Mark L. Smith, Julie N. Kim, Catherine A. Seo, Robert J. Damstra, Wilfried Schmeller, Yvonne Frambach, Matthew A. Carmody, Etelka Foldi

Lipedema is a fat disorder that affects women and is often mistaken for simple obesity. Believed to be hormonal in nature, lipedema usually develops at puberty, but can develop or worsen later in l...