Robert Spector Books
The Nordstrom way
By Patrick D. McCarthy, Robert Spector, Robert Donald Spector
"What makes Nordstrom so special? What, exactly, does this retail giant do that so clearly distinguishes it from the competition? How does the Nordstrom customer service culture work? And, most imp...
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Nordstrom way
Coauthored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and sa...
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